Business identity notice: Jecco Investments Limited is a subsidiary of Onyiamba Enterprise Limited.
For card payments and online transactions, customers may see Onyiamba Enterprise Limited on their bank statement.
Jecco provides LPG cooking gas delivery and accessories to customers in Jamaica. Transactions are displayed in JMD unless otherwise clearly stated before payment.
Refund Policy
This Refund Policy explains when customers may request a refund for Jecco LPG orders, accessories, delivery-related charges, or transaction issues.
Refund Eligibility
- Duplicate payments or accidental double charges.
- Failed or cancelled deliveries where payment was captured and the order was not fulfilled.
- Unavailable items after payment has been completed.
- Verified billing errors or incorrect charges.
- Other cases reviewed and approved by Jecco support.
How to Request a Refund
Refund requests should be submitted through Jecco support or by emailing info@jecco.app.
Please include your order number, customer name, phone number, transaction reference, amount paid, and a brief explanation of the issue.
Refund Method and Timing
- Approved refunds are normally returned to the original payment method.
- Refund processing times may depend on the payment processor, card issuer, or bank.
- Jecco may contact the customer for additional verification before a refund is approved.
Non-Refundable Situations
- Orders successfully delivered and accepted by the customer, except where a verified billing or product issue is confirmed.
- Delivery delays caused by incorrect addresses, unreachable phone numbers, unsafe delivery access, or customer unavailability.
- Cancellation requests made after dispatch where delivery costs have already been incurred.